Last Updated: October 25, 2024
1. Introduction
Welcome to AIGuideBot, a business service of Praxis Media (“Praxis Media”, “AIGuideBot”, “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of AIGuideBot’s website, chatbot services, podcast, and related services (collectively, the “Services”). AIGuideBot operates as a business service of Praxis Media, accessible at PraxisMedia.com.
1.1 Contact Information
– Email: Admin@AIGuideBot.com
– Phone: (405) 960-3323
– Operating Jurisdiction: United States of America
2. Acceptance of Terms
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Services. These Terms constitute a legally binding agreement between you and both Praxis Media and its AIGuideBot service offering.
3. Definitions
For clarity throughout these Terms:
– “Praxis Media” refers to the business entity providing these Services
– “AIGuideBot” refers to the specific service offering and related technologies
– “Services” refers to all offerings provided by either entity
– “You” or “Client” refers to any user or business utilizing our Services
4. Services
4.1 Chatbot Services
Our primary service offering includes AI-powered chatbot solutions for businesses. These chatbots are designed to:
– Engage with website visitors
– Provide customer support
– Answer frequently asked questions
– Collect relevant customer information
4.2 Podcast
Our podcast content is based on Google’s Notebook LM and includes:
– Business website reviews
– Industry insights and analysis
– Educational content
All podcast content is provided for informational and entertainment purposes only and should not be considered as professional advice.
4.3 Additional Services
We may offer additional services including but not limited to:
– Review management
– Google Business listing optimization
– Chatbot training and optimization
– Custom AI solutions
– Media (text, graphics, video, audio) content creation
5. User Responsibilities
5.1 Acceptable Use
You agree not to:
– Use the Services for any illegal purposes
– Attempt to gain unauthorized access to the Services
– Interfere with or disrupt the Services
– Harass, abuse, or harm others through use of the Services
– Attempt to reverse engineer the chatbot or other technical systems
– Upload malicious code or content
5.2 Business Information
When using our Services, you agree to:
– Provide accurate and current business information
– Maintain the confidentiality of any login credentials
– Notify us immediately of any unauthorized use
– Update your information as needed
6. Access and Availability
6.1 Account Access
– Access to our website and systems is restricted to staff and authorized technical support resources
– No public user accounts are provided or permitted
– Service access is limited to the United States of America
6.2 Age and Location Restrictions
– Our Services are intended for business purposes only
– While no strict age restrictions apply, users should be capable of entering into legally binding contracts
– Services are available only within the United States
7. Data and Privacy
7.1 Data Collection
We collect and process:
– Chatbot interaction transcripts
– Contact information
– Service usage data
– Website analytics
7.2 Third-Party Services
We may utilize third-party services for:
– Security monitoring
– Pop-up alerts
– GDPR/CCPA compliance
– Analytics and performance monitoring
7.3 Privacy Policy
Our detailed Privacy Policy, which is incorporated into these Terms by reference, provides complete information about our data practices.
8. Pricing and Payment Terms
8.1 Pricing
– All pricing, special offers, discounts, and promotions are subject to change without notice
– Current pricing is available upon request and varies based on service package selection
– We reserve the right to modify pricing for any service at any time
– Continued use of services after price changes constitutes acceptance of new rates
8.2 Payment Terms
– Payment is required in advance for all services
– Accepted payment methods will be specified in service agreements
– Late payments may result in service suspension
– All fees are non-negotiable unless explicitly stated otherwise
8.3 Refund Policy
– All sales are final unless otherwise specified in writing
– Service cancellations must be submitted in writing 30 days prior to next billing cycle
– Partial refunds, while unusual and not to be expected, may be considered for unused prepaid services at our sole discretion
– Setup fees, installation charges, and customization costs are non-refundable
– Training fees are non-refundable once sessions have been scheduled or conducted
9. Service Level Agreement (SLA)
9.1 Service Availability
– Target system availability: anticipated to be at 99.5% monthly, excluding scheduled maintenance
– Scheduled maintenance windows will be communicated with minimum 48-hour notice
– Emergency and unscheduled maintenance needed to maintain the integrity of service may be performed without notice
– Maintenance is generally scheduled to occur during off-peak, non-business hours.
9.2 Response Times
– Critical issues: Initial response within 4 business hours
– High-priority issues: Initial response within 8 business hours
– Standard issues: Initial response within 1 business day
– Response times are goals, not guarantees
9.3 Service Credits
– Service credits may be issued for sustained downtime exceeding 24 continuous hours
– Credits are limited to a maximum of one month’s service fees
– Credits must be requested in writing within 15 days of incident
– Credits have no cash value and can only be applied to future services
10. Training and Implementation
10.1 Training Process
– Training requirements vary based on client-specific needs and service packages
– Initial training needs assessment may not identify all required training
– Additional training may be necessary based on operational feedback
– Training effectiveness depends on accurate client-provided information
10.2 Client Responsibilities
– Providing accurate business information, policies, and procedures
– Regular review and verification of chatbot responses
– Timely feedback on chatbot performance
– Participation in training sessions as scheduled
– Prompt notification of any issues or concerns
10.3 AI Limitations and Disclaimer
– AI technology may produce unexpected or incorrect responses (“hallucinations”)
– We make no guarantees regarding the accuracy of AI-generated responses
– We assume no liability for any damages resulting from incorrect or inappropriate chatbot responses
– Clients are responsible for monitoring and reporting any concerning chatbot behavior
– We will make reasonable efforts to correct identified issues but cannot guarantee elimination of all AI anomalies
11. Liability and Disclaimers
11.1 Business Structure and Legal Actions
– All claims, disputes, or legal actions must specifically identify the proper business entity or service against which they are directed
– Legal actions incorrectly identifying the responsible party may be dismissed
– Claims must properly distinguish between Praxis Media and its AIGuideBot service offering
– Each maintains separate business operations and responsibilities within applicable law
11.2 Service Disclaimers
Both Praxis Media and AIGuideBot expressly disclaim:
– Any warranties regarding AI accuracy or performance
– Liability for business decisions made based on AI interactions
– Responsibility for consequential damages
– Guarantees regarding service availability or performance
11.3 AI Technology Limitations
Neither Praxis Media nor AIGuideBot shall be liable for:
– AI hallucinations or incorrect responses
– Business losses resulting from AI interactions
– Misinterpretation of AI-generated content
– Changes in AI technology or capabilities
12. Dispute Resolution
12.1 Mandatory Mediation
– All disputes shall first be submitted to mediation following The American Arbitration Association’s Commercial Arbitration Rules and Mediation Procedures
– Mediation shall be conducted by a single mediator selected from the AAA panel
– Mediation costs shall be shared equally unless otherwise agreed
– Mediation shall be conducted in the jurisdiction specified in the service agreement or virtually as agreed
12.2 Arbitration Agreement
– If mediation fails, disputes shall be resolved by binding arbitration
– Arbitration shall be conducted under AAA Commercial Rules
– The arbitrator’s decision shall be final and binding
– Each party shall bear its own legal costs
– Class action lawsuits, class-wide arbitration, private attorney-general actions, and any other proceeding where someone acts in a representative capacity are not allowed
12.3 Limited Time to Bring Claims
– Any claim or cause of action must be filed within thirty (30) days after the cause of action arises
– Claims filed after this period are permanently barred
13. Business Identity and Legal Protection
13.1 Business Identity
– Praxis Media and AIGuideBot maintain distinct business identities as permitted by law
– Each maintains separate business records and operations as appropriate
– Business formalities are observed in accordance with applicable laws
– Legal proceedings must respect established business structures and relationships
13.2 Jurisdiction and Venue
– Legal proceedings must be filed in appropriate jurisdictions
– Venue must be proper for the entity being sued
– Multiple proceedings may be required for actions against both parties
– Jurisdiction must be established separately as appropriate
13.3 Indemnification
You agree to indemnify, defend, and hold harmless Praxis Media and AIGuideBot, including their respective officers, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from:
– Your violation of these Terms
– Your use or misuse of the Services
– Your violation of any third-party rights
– Any claims related to your content or business practices
– Any attempt to circumvent established business structures
14. Additional Legal Protections
14.1 Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
– Acts of God
– War, terrorism, or civil unrest
– Government actions or regulations
– Network or power failures
– Third-party service provider failures
14.2 Severability and Waiver
– If any provision of these Terms is found invalid, the remaining provisions remain in effect
– Our failure to enforce any right or provision doesn’t constitute a waiver
– Any waiver must be in writing and signed by an authorized representative
15. Changes and Updates
15.1 Terms Updates
– We reserve the right to modify these Terms at any time
– Changes will be posted on this page with an updated date
– Continued use of Services constitutes acceptance of updated Terms
16. Contact Us
For questions about these Terms, please contact us at:
– Email: Admin@AIGuideBot.com
– Phone: (405) 960-3323
16.2 Understanding These Terms
While we strive to make these Terms clear and understandable, they constitute a legally binding agreement. If you have questions about your legal rights and obligations, you should consult with your legal counsel. Any clarifications or explanations provided by our staff regarding these Terms are for informational purposes only and do not modify or amend these Terms.